FORT EUSTIS, Va. –
The Civilian Human Resources Agency, South Central Region, launched a new customer service program on January 15, called ICARE.
The ICARE program includes five standards of excellence: Integrity, Compassion, Advocacy, Resourcefulness and Excellence, and will run through January 2013. ICARE is aligned with CHRA's strategic initiatives of customer service and communications, workforce development and succession planning and transformation to customer-focused organization.
The goal of the ICARE program is to create an environment of customer excellence where managers, supervisors and employees seek-out the Civilian Personnel Advisory Center's human resources services and CPAC employees fully invest themselves in their work with management officials, employees and external customers.
It has been set up as a one-year themed approach with twelve supporting behaviors: attitude, professionalism, commitment, courtesy, respect, communication, safety, privacy, stewardship, creativity, quality and ownership. Each month, the CPAC will communicate and demonstrate the monthly theme for that particular month.
Even though there is a specific theme for each month, the Fort Eustis CPAC is committed to communicating and demonstrating the five standards of excellence and their supporting behaviors all year long. The CPAC staff understands that these behaviors are what their management officials, employees and external customers expect from them on a daily basis.
The CPAC staff remains committed to providing customers with excellent customer service. They encourage customers to take the time to provide their comments and suggestions by accessing the Fort Eustis CPAC Interactive Customer Evaluation site
here.
The CPAC staff looks forward to serving their customers in 2012. If you have questions, contact the CPAC at (757) 878-2125.