FORT EUSTIS, Va. –
The McDonald Army Health Center at Fort Eustis, Va. has recently introduced an Army Provider Level Satisfaction Survey program designed to recognize the clinics quarterly for exemplary behavior, resulting in on-the-spot recognition for personnel.
Clinics are eligible for a time-off award, based on the APLSS results on staff courtesy and helpfulness. The awards for all clinics are determined by using the following award scale:
- 82.5 to 84.9 percent, personnel receive two hours off
- 85.0 to 87.4 percent, personnel receive four hours off
- 87.5 percent and above, personnel receive six hours off
As a bonus, the clinic with the biggest percentage improvement from the previous quarter will receive eight hours of time off, and a crystal apple APLSS award to display in their clinic.
All clinics qualifying for a time-off award will receive an APLSS certificate stating their percentage score and the amount of time off they will receive. The award applies to all personnel in the clinic, including civilian and military members. The time off must be coordinated with their supervisor.
The program will recognize individuals for excellent performance, as well. Each deputy director will have a series of "checks" to award to civilian staff members for acts displaying excellence in customer service contributing to patient satisfaction. Service members will be awarded special apple lapel pins for similar acts.
Four pins earn Service members a three-day pass, and six pins earn a four-day pass. The business card attached to the pin must be turned in to the health center commander for accountability.