JOINT BASE LANGLEY-EUSTIS, Va. –
Customers at the Fort Eustis and Naval Air Station Oceana commissaries are being reminded that they can do their grocery shopping and pick them up without having to go inside, which is proving very popular during the COVID-19 pandemic.
“These are the first of our commissaries that started offering our new CLICK2GO service just last year, and since the pandemic more and more people are taking advantage of the convenience and social distancing it provides,” said Willie Watkins, the Defense Commissary Agency’s e-business chief. “Our customer count has literally soared, and the good news is there’s still room for more.”
Authorized commissary shoppers access the service through the Defense Commissary Agency’s customer portal, MyCommissary.com. An initial sign-up is required the first time users access the site.
The CLICK2GO page on commissaries.com is where people go to learn more about it. Customers use a computer or mobile device to make their orders online where they select from commissary products offered based on the store’s stock assortment. After products are selected, the shopper selects a pickup time and completes the checkout process. At their appointed time they park in designated parking spaces where commissary workers bring their groceries and complete the transactions.
While people have experienced product availability issues because of COVID-19 shopping patterns, the service lets customers know ahead of time about any order discrepancies.
Online product selections might not be available when pickers go through the store to fill the orders, Watkins said, but customers are notified of their order status accordingly.
“The greatest convenience is that the customers don’t have to go in the store to shop and make their purchases,” he said, adding, “We get a lot of positive comments, but I especially like the way a Fort Eustis shopper summed it up: Thank you so much for the work you are doing. These are crazy times, and we appreciate your staff.”
A $4.95 service fee is applied for each order. The agency also offers CLICK2GO at Fort Belvoir, Marine Corps Base Quantico and Fort Lee, all in Virginia; and at McGuire Air Force Base, New Jersey. The service is scheduled to begin at Charleston Air Force Base, South Carolina, on Sept. 22, and there are plans to offer it at three more commissaries later this year, with more to come next year.