ROOM 123

Hours of Operation:

Appointment Times: Monday - Friday | 0830 – 1540

Issue and renew Active, Reserves, National Guard, Family Member, Civilians and other eligible personnel ID cards. DEERS enrollment and updates. 

Telephone: (757) 878-0948 / 2564

* ID Card Appointment Scheduler:   https://idco.dmdc.osd.mil/idco/

Click on the link above and follow the steps below:

• Click Continue on the “ID Card Office Locator & Appointments Tab.”

• Enter “23604” for the location.

• Click on the “Appointments Tab.”

• Enter a “Date Range.”

• Click on the “Search Tab.”

• Click “Select” under the “JBLE, FT. EUSTIS Tab.”

• Click the “Schedule an Appointment Tab."

** 7th Transportation Brigade (Expeditionary) ID card section is located at Bldg. 820 Monroe Avenue Room 141 for CAC card issuance and Pin resets only.  All Family member transactions are taken care here at bldg. 650 room 123.

 General Information

DD Form 1172-2, APPLICATION FOR IDENTIFICATION CARD/DEERS ENROLLMENT

- CAC Card customers may retrieve their DD 1172-2 at the following site:  https://www.dmdc.osd.mil/self_service (RAPIDS Self Service portal).

The “help” function will walk you through the creation of the form and allow for a digital signature (must be digitally signed if family member is being serviced without the sponsor present).

The Sponsor Signature is required on Form DD1172-2 for processing of all dependent IDs. The Sponsor can sign the form at the time of processing the Dependent ID card or the Sponsor can have the DD1172-2 signed and notarized in advance by printing the DD1172-2 from Government forms if the Sponsor will not be in attendance when the Dependent ID is processed.

FOR ACCEPTABLE IDENTITY DOCUMENTS LIST GO TO:

https://www.cac.mil/Portals/53/Documents/List_of_Acceptable_Documents.pdf

2 Valid proof of ID documents required for issuance of an ID Card for all customers 18 years old and older along with a signed DD1172-2 if the sponsor is not present:

Dependents ages 10-17 are required to have 1 form of state or federal issued ID. It does not have to be a photo.  Example: Social Security card, Birth Cert., Passport.

Primary:  state or federal issued photo ID (military ID, drivers license, passport, etc.).

Secondary: state or federal (social security card, voter’s registration card).

All documents presented must be original or certified and cannot be expired, to include State Drivers License.  Documents shown on a cell phone are not acceptable.

Lost/stolen CAC card:  (applies to ALL CAC holders)

A police report; report from installation security officer; memorandum from the activity’s security manager;  individual’s supervisor; the sponsoring Trusted Agent (TASS); counselling statement; or memo from Cdr/1SG is required.  Required in addition to two forms of ID (see Primary & Secondary above).

College Students over 21 but under 23:

Must have a letter from school registrar or The National Student Clearinghouse with student’s full name, course start date, expected date of graduation,  and full-time student enrollment status is mandatory from an Accredited College / University.  The letter must have the College / University name and contact phone number.

 ID CARD / DEERS FREQUENTLY ASKED QUESTIONS (FAQs)

1. My Military Spouse is away from the area and my ID Card is about to expire.  What do I need to get a new ID?

a. You must have a digitally signed 1172-2 from the Military Sponsor or a notarized Power of Attorney from the Military Sponsor.

2. My Military Spouse is not available to enroll our child into DEERS.  Can I enroll them in his/her absence? 

a. You can if you have a notarized Power of Attorney giving you the authority to do so from the Sponsor.  You will also need the child’s original birth certificate and Social Security Card or the Certificate of Live Birth (if the child is a newborn).

3. I came in to get a new ID card as a Walk-In Customer before 1500 hours but there was a sign out stating Appointments Only. No new customers were being taken due to COVID 19.  "WE ARE CURRENTLY ACCEPTING APPOINTMENTS ONLY."

a. Here at the Fort Eustis ID Card/DEERS facility, once a customer pull a ticket number for services, we are required to provide requested services to that customer before the close of the business day which is 1630.  We continuously monitor the number of customers waiting to be seen to ensure that ALL ticket holding customers can be serviced before closing time.  In the event that there are too many customer waiting to be seen before closing time, we reserve the right to stop taking new customers for the day in order to service all customers.  Appointments have priority over non-appointments.

PERSONNEL SERVICES (ENLISTED)

Room 130

0730-1630 Monday, Tuesday, Wednesday, and Friday.

1300-1630 Thursday 

DUE TO COVID 19 ALL SERVICES ARE BY APPOINTMENT ONLY UNTIL FURTHER NOTICE.

• Supervisor                       (757) 878-5470
• In/Out Processing           (757) 878-5370
• Enlisted Promotions       (757) 878-1869
• Enlisted Records             (757) 878-5370

 In Processing

Provide a smooth transition for Soldiers in processing for the Fort Eustis and Fort Story community.

Enlisted Soldiers (permanent party) upon arrival should report as follows:

 During Duty Hours

Soldiers will report to their assigned units. 

After Duty Hours

TRADOC: (757) 751-3682, Report to Building 213- Calhoun St.

DENTAC: Sr DENTAC NCO (757) 871-9421 or (210) 928-7030, Report to Building 669 Monroe Ave.

U.S. Army Transportation School: Contact Sponsor or call (757) 878-2774, Report to 2743 Madison Ave., Room 6

128th Aviation Brigade: S1 NCOIC (757) 878-7456, Report to Building 2717, Room 3

93rd Signal Brigade: (757) 503-1704, Report to Building 662, Room 119

MEDDAC: (757) 508-2949, Report to Building 576 Jefferson Ave., McDonald Army Health Center

7th Transportation Brigade: (757) 878-1834, Report to 825 Monroe Ave. EOC Room 108

Uniforms: The year-round duty uniform for Soldiers at JBLE is the Army Combat Uniform (ACU). When reporting during duty hours, you must report in either ACUs or any authorized variation of the Army Service Uniform/ ASU. After duty hours, you may report in civilian clothes. 

 Documents needed:

1.  One copy of orders and (amendments, if applicable).

2.  Request and Authority for Leave (DA FORM 31).

• Item 14 DEPARTURE: Information must be filled in by your losing command.
• Item 15 EXTENSION: Information must be filled in by your gaining command if you sign in after your leave date in item 10(b).

Enlisted Promotions    (757) 878-5372

Process SGT – SSG actions/orders.

Visit HRC’s enlisted promotion for all updated information (cut off scores, sequence numbers, board schedule, etc):

https://www.hrc.army.mil/TAGD/Enlisted%20Promotions

Enlisted Records    (757) 878-5370

Ensure all related documents are WEB uploaded to Personnel Electronic Records Management System (iPERMS).

Soldiers can review AMHRR by utilizing the following links:

https://myerb.ahrs.army.mil/reports/SoldierLogin.do

https://iperms.hrc.army.mil/rms/login.jsp

Out Processing

Provide a smooth transition for Soldiers out processing from Fort Eustis.

Enlisted - Room 130 Phone (757) 878-5370/5372.

Clearance papers are issued by appointment only ( see your S-1) using the following guidelines:

          (a)  5 working days - Soldiers residing in the barracks.

          (b)  10 working days – all other Soldiers (on base housing & authorized to reside off post). 

          (c)  Intra post reassignments – 3 working days.

The following documents are required for the issuance of clearance papers:

       - Orders/ Amendments.

       - Approved DA FORM 31.

       - Battalion clearance papers.

       - Exception to Policy (ETP) if applicable.

The OCP duty uniform is worn to pick up installation clearance papers on Fort Eustis.

Awards

Process individual awards and badges.

ENLISTED REASSIGNMENTS /ACTIONS

Room 130

0730-1630 Monday, Tuesday, Wednesday, and Friday.

1300-1630 Thursday 

(757) 878-5392

Reassignments  

Review and verify the eligibility of those who receive Assignment Instructions; notify Soldier and S1/chain of command of assignment; schedule reassignment briefing; provide and assist Soldiers with completion of paperwork for family travel, if applicable; publish PCS orders.

Information is at your fingertips as you plan your relocation.  Access website https://installations.militaryonesource.mil/ for all you need to know about your next installation and surrounding communities.  This website contains links to individual installation ACSIM (Housing and Relocation) websites and other websites regarding location.

 Family travel processing

All family members eligible to accompany Soldiers to his/her overseas location must be medically screened at a Army Medical Facility to determine if any exceptional Family member medical and/or educational needs exist.  The reassignment work center will provide Soldiers with the appropriate forms.  Once completed, the work center forwards the request for family travel to the overseas command for approval.

Sponsorship 

Mandatory for PVT/E-1 to SSG/E-6 and ALL Soldiers on AI to Europe regardless of rank. Request a sponsor by completing DA Form 5434 in the TASP Module in ACT. ACT tracks Soldier from initial assignment instructions until physically arriving to their new unit.   

Personnel Actions

Verify eligibility for requested action in accordance with applicable regulations and directives.  Process requests for (not all inclusive) deletion, deferment, high school stabilizations, SQI, ASI, PDSI, married army couple program (MACP), foreign language proficiency pay (FLPP), OCONUS and emergency leaves & compassionate reassignment.  Soldiers must initiate requested action through their unit S1 for processing through the MPD.

TRAINEE-STUDENT PROCESSING CENTER 

Room 131

0730-1630 Monday, Tuesday, Wednesday, and Friday.

1300-1630 Thursday.

Supervisor    (757) 878-3220

Clerk              (757) 878-2872

Clerk              (757) 878-4431

Clerk              (757) 878-3124

Student Services is responsible for actions pertaining to Trainees and Students: Assigned HR Clerks maintain Soldier records and In and Out processing; DD 93 & SGLV updates; reassignment processing; family travel requests; PCS, MOS and Aviation Badge Orders; iPERMS document upload; DD 214 & 220. 

PCS Orders are only given to Unit HR Representatives.  Student Soldiers are Not allowed to pick up orders.

ALL Students are out-processed on day of graduation. 

Family Travel Processing

All family members eligible to accompany Soldiers to his/her overseas location must be medically screened at an Army Medical Facility to determine if any exceptional Family member medical and/or educational needs exist.

OFFICER MANAGEMENT

Officers - Room 100   

0730-1630 Monday, Tuesday, Wednesday, and Friday. 

1300-1630 Thursday.

Supervisor                                              (757) 878-3501

In-processing/Out-processing             (757) 878-1564 / 4025/ 3501

Officer Retirements                               (757) 878-4025 / 3501

PCS                                                         (757) 878-3501

Officer Records   

Update ORB, DD Form 93, perform PRR (personnel records review) and upload documents to iPERMS (Personnel Electronic Records Management System). 

Officers can view their uploaded documents/electronic records at https://iperms.hrc.army.mil/login/

Officer Promotions   

 Visit HRC’s Officer Promotion website for all updated information:

https://www.hrc.army.mil/TAGD/Officer%20and%20WO%20Selections%20and%20Promotions

https://www.milsuite.mil/book/community/spaces/apf/s1net/promotionsofficers/officerpromotionorders

https://www.milsuite.mil/book/community/spaces/apf/s1net/promotionsofficers/officerpromotionselectionlists

Reassignments

Review and verify the eligibility of those who receive reassignment instructions (RFO); provide and assist Soldiers with completion of paperwork for family travel, if applicable; publish PCS orders.

Information is at your fingertips as you plan your relocation.  Access website https://www.militaryinstallations.dod.mil for all you need to know about your next installation and surrounding communities.  This website contains links to individual installation ACSIM (Housing and Relocation) websites and other websites regarding location.

Assignment information can be viewed on the HRC site https://www.hrc.army.mil/ under the Tools and Application (Apps) Directory.

*Scheduled Reassignment Briefings are held the 1st & 3rd Wednesday of each month at Wylie theatre Bldg.705.

Family travel processing

All family members eligible to accompany Soldiers to his/her overseas location must be medically screened at an Army Medical Facility to determine if any exceptional Family member medical and/or educational needs exist.  The reassignment work center will provide Soldiers with the appropriate forms.  Once completed, the work center forwards the request for family travel to the overseas command for approval.

Sponsorship

Mandatory for 2LT-CPT; WO1-CW2; ALL Officers on assignment to Europe regardless of rank. Request a sponsor by completing DA Form 5434 in the TASP module in ACT.

TRANSITION SERVICES

Room 117  

0730 – 1630  Monday, Tuesday, Wednesday, and Friday.

1300-1630 Thursday.

Transition Center/ Enlisted Retirements

Supervisor:             (757) 878-2953

Transition Clerk:    (757) 878-3199

Transition Clerk:    (757) 878-6947

Fax Number:           (757) 878-4406

TRANSITION SERVICES

Provide Transition Services to Soldiers departing the military for Expiration term of service (ETS) and Administrative separations (medicals and chapters).

Official Mailing Address:

Military Personnel Branch

ATTN: Transition Center

650 Monroe Avenue Rm 117

Fort Eustis, VA 23604

Office Hours:

Medical set-up appts                           0800 thru 0930

Scheduled out-processing appts         0830-1600

Orders pick-up                                    1430-1500

Chapter Intake is from 1500-1600 Chapters will not be accepted after 1600

ETS BRIEFINGS: 1st & 3rd Wednesday each month, 0845-1030, Bldg. 650, Rm 106. Mandatory for Soldiers ETSing to attend briefing at least 120 days prior to ETS date. For more information call (757) 878-3199/6479

SOLDIER FOR LIFE (ACAP) BRIEFING: Mandatory for ALL Soldiers leaving the military. All Capstone requirements must be completed prior to out-processing. For more information, call (757) 878-4955. Bldg.705

FINAL OUTPROCESSING: ETS/Medical Sep Soldiers out process the (transition center) TC the last business day prior to taking permissive TDY and/or transition leave, if applicable. Chapters out process the TC on scheduled date of separation. Soldiers MUST be cleared by Finance, Bldg. 650, Rm 101, and In and Out Processing Bldg. 650, Rm 130 prior to reporting to the Transition Center for final out processing.

TRANSITION CENTER FREQUENTLY ASKED QUESTIONS (FAQs)

1. CAN I REPORT TO THE TRANSITION CENTER IN CIVILIAN CLOTHES?

NO  - When you report to the Transition Center, you must be in appropriate uniform, e.g. OCPs. Only Soldiers who have a properly completed profile will be authorized to clear in PT or civilian clothing.

2. WHAT ARE THE REQUIREMENTS TO PICK-UP MY FINAL DD FORM 214?

Before you can pick-up your final DD Form 214, you must have been cleared by Finance, Bldg. 650, Rm 101, in ISM.

3. CLEARANCE PAPERS ARE ISSUED DAILY 1300 – 1600 using the following guidelines:

ENLISTED – Room 130 

          (a)  5 working days - Soldiers residing in the barracks

          (b)  10 working days – all other Soldiers (on base housing & authorized to reside off post). 

4. WHAT HAPPENS IF I MISS MY FINANCE APPOINTMENT?
If you miss your appointment, you must reschedule by contacting or stopping by the Transition Center, 757-878-6947/3199.

5. WHAT HAPPENS IF I DON’T PROVIDE MY AWARDS AND TRAINING CERTIFICATES AT THE TIME OF MY BRIEFING, AND/OR MY ENLISTED RECORD BRIEF (ERB) IS NOT UPDATED? 

Your TC Counselor will not include the information on your DD Form 214. You must submit a request with supporting documents to:

Commander, Human Resources Command

Army Personnel Records Division

1600 Spearhead Division Avenue, Dept #420

Fort Knox, KY 40122-5402

6. WHAT HAPPENS TO MY MEDICAL AND DENTAL RECORDS?

All Medical and Dental Records are property of the United States Government and must be returned McDonald Army Medical Facility (MTF). If you do not submit a VA Claim, your records are forwarded to VARMC, St. Louis, Missouri. It is recommended that you request your medical and dental records be copied by MTF 60 - 90 days prior to your separation.

7. If you cannot keep your scheduled appt please call or come by the Transition center to be rescheduled.

8. Please call if there are any questions concerning the separation process.

RETIREMENT SERVICES OFFICER 

Room 117 

0730 – 1630 Monday, Tuesday, Wednesday, and Friday.

1300-1630 Thursday.

Office Phone:  757-878-3648   Office Fax:  757-878-4406    DSN:  826-3648

Closed all Federal Holidays

Usarmy.eustis.rso@mail.mil

Provides information and services on benefits and entitlements to active duty Soldiers and families preparing for retirement and also to retirees and families.

Survivor Benefit Plan: Individual Soldier call (757) 878-3648 for an appointment.

 PRE-RETIREMENT SERVICES:

- Coordinates, conducts, and facilitates detailed periodic Pre-Retirement group briefings for all retiring Soldiers (highly encourages Family Members to attend).

- Counsels Soldiers and Family Members concerning retirement rights, benefits, and privileges.

- Conducts one-on-one SBP counselling for all retiring Soldiers, and their Family Members.

- Conducts one-on-one (desk-side) Pre-Retirement briefings as needed.

- Assists retiring Soldiers and Family Members with completion of the DD Form 2656 (Data for Payment of Retired Personnel).

- Process the DD Form 2656 electronically using TRANSPROC to the Department of Defense Finance and Accounting Services, Cleveland (DFAS-CL).

- Assist retiring RC Soldiers and Family members with completion of the retirement application to include to include – DD Form 108 (Application for Retired Pay Benefits), DD Form 2656, SF Form 1199A (Direct Deposit Sign-up Form), and DD Form 2656-5, if the RC Soldier deferred RCSBP election to age 60.  

POST RETIREMENT SERVICES:

- Counsels and assists survivors of retired Soldiers, and Soldiers who die on active duty regarding their SBP options and entitlements, and the proper processing of their SBP elections, which includes counselling on Department of Veteran Affairs (VA) Dependency and Indemnity Compensation (DIC) and its relationship to SBP.

- Publishes mails retiree newsletters at least annually.

- Publishes periodic articles for installation and local newspapers.

- Conducts an annual Retiree Appreciation Day (RAD).

- Provides information and filing assistance for the "Annuities for Certain Military Surviving Spouses" - or ACMSS, also known as "Forgotten Widows".

- Provides information and assistance to Soldiers, spouses, and former spouses regarding the Uniformed Services Former Spouse's Protection Act (USFSPA).

- Assists/advises retired Soldiers in understanding and applying for Combat-Related Special Compensation (CRSC).

- Provides information to retired Soldiers on Concurrent Retirement and Disability Payments (CRDP).

- Assists retired Soldiers and Family Members in obtaining: copies of lost documents (i.e. DD Form 214, retirement orders, and medical records); re-issuance of military awards; and issuance of military ID cards.

- REQUEST YOUR DD 214

- Provides retired Soldiers and their families with information and referrals on a myriad of other benefit entitlements including Veterans Affairs (VA), TRICARE medical dental; Social Security Medicare benefits; and others.

OTHER POST-RETIREMENT SERVICES AVAILABLE:

The following services are provided using the Defense Finance and Accounting Service, Cleveland (DF AS-CL) Defense Retired Annuity Pay System (DRAS):

• View retired Soldier's pay account.
• View annuitants pay account.
• Change allotments.
• Change beneficiary information.
• Change mailing address.
• Change bank information.
• Change tax filing and withholding status.
• Request copies of the 1099-R form for tax filing purposes.
• Request copies of the retired account statement.

   

  RETIREMENT SERVICES (ENLISTED)

  Room 117 

     0730 – 1630 Monday - Friday

    (757) 878-6948

• Process retirement applications.
• Process retirement orders.
• Publish DD Form 214.
• Provide Pre-retirement counseling.

PASSPORTS 

Room 110

0730-1600 Monday, Tuesday, Wednesday, and Friday.

1300-1600 Thursday. 

(757) 878-3883

Process applications for official or diplomatic passports and visas required for the official government travel of Service Members, DOD civilians, and authorized/eligible Family Members.  Contact the passport section for further information and an appointment.

ITEMS NEEDED

Form DS-11 (Filled out at the Passport Office) FORM CANNOT BE HAND WRITTEN

Provide proof of citizenship. Acceptable forms of US Citizenship are:

A state issued birth certificate with a raised seal.

A US Passport (Can be expired in not more than 15 years.

A Birth abroad certificate.

Naturalization certificate. 

A form of identification (dependent ID or CAC cards).

Social Security Cards (Needed for dependent children).

Two Passports photos (Taken at the passport office).

Orders are required in order to apply.

NEED TO KNOW INFORMATION

All applicants must appear in person.

It takes approximately 6 to 8 weeks to get passports back from the State department, and extra 2 weeks may be required if a visa is needed.

Proof of citizenship will be submitted with the application and will be returned when the passport is issued.

You must be in civilian attire or have a civilian shirt with you on the day of your appointment. Photos cannot be taken in a uniform.

Active duty members on orders do not require official passports if you are on orders to Germany or Korea. Only dependents require the no-fee passports.

DO NOT APPLY FOR PASSPORTS AT A POST OFFICE. NO-FEE PASSPORTS CAN BE APPLIED FOR AT A MILITARY INSTALLATION THAT HAS A PASSPORT AGENT.

Mobilization/Demobilization

Room 116

0730 – 1630 Monday, Tuesday, Wednesday, and Friday.

1300-1630 Thursday.

(757) 878-5884

Mobilize and Demobilize National Guard and Reserve Soldiers; process Permanent and Temporary Disability Retirements (Guard and Reserve); prepare TCS Orders; Coordinate and conduct SRPs, Publish TCS Orders, Request HHG funding.

Personnel Automation

Personnel Automation

Room 109

0730-1630 Monday, Tuesday, Wednesday, and Friday.

1300-1630 Thursday. 

The Personnel Automation Branch manages the IPPS-A database which provides the US Army with a reliable, timely, and efficient mechanism for performing personnel actions and managing strength accountability.

• IPPS-A
• Field System Division (FSD)
• ISM
• TOPMIS

CONTACT INFORMATION:

PAS Chief :      (757) 878-5815

IPPS-A & ISM:  (757) 878-5815

IT/Webpage:     (757) 878-5815/ 2095

DSN***826

Voting Assistance

Room 116

0730-1500 Monday, Tuesday, Wednesday, and Friday.

1300-1500 Thursday. 

(757) 878-5884

Installation Voting Assistance Officer aids in ensuring that Soldiers/Citizens understand their voting rights, the registration process, and voting as an absentee while assigned to Forts Eustis/Story.