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Joint Base Langley-Eustis
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injured
Problem solvers: Ombudsmen assists wounded, ill or injured find care
June 20, 2017
— Established in 2007, the U.S. Army Medical Command Ombudsman Program has been helping service members and their families navigate through the medical needs after being wounded, ill or injured. Initially created by the U.S. Navy as a role filled by military spouses, MEDCOM ombudsmen have transitioned into a vital resource on installations by looking out for the morale and welfare of military families. Ombudsmen serve as neutral mediators, or resource consultants, that act as liaisons between the military or family member, MEDCOM and the Medical Treatment Facility commander, to communicate the needs and concerns of the patient...