JOINT BASE LANGLEY-EUSTIS, Va. –
The Defense Commissary Agency’s online shopping/curbside pickup service, known as CLICK2GO, became available to Fort Eustis Commissary shoppers March 1.
“We are continuously looking at ways to improve our patrons’ shopping experience, and our upgraded business systems allow us to expand our CLICK2GO program,” said retired Rear Adm. Robert J. Bianchi, DOD special assistant for commissary operations. “This helps provide the convenience that fits our customers’ busy lifestyles.”
Using CLICK2GO is a straight-forward process. Authorized commissary shoppers access the system via the agency’s customer portal, MyCommissary. An initial sign-up is required the first time patrons access MyCommissary. On DeCA’s website, Commissaries.com, they can also access the portal and learn more about the service at the site’s CLICK2GO section.
Once in CLICK2GO, patrons select from commissary products offered online based on the store’s stock assortment. After products are selected, the patron selects a pickup time and completes the checkout process. The only thing left to do is arrive at curbside at the appointed time, and pay. Commissary workers will load the groceries in the shopper’s car and they will be on their way. Fort Eustis CLICK2GO customers won’t be charged a service fee through March 31 as part of an introductory offer. Beginning April 1, a $4.95 service fee will be applied for each order.
“I’m excited for our customers to be able to do internet shopping,” said Ramon Miller, store director. “Many have been asking about it for some time. Well now, our shoppers can enjoy this new service.”
The new CLICK2GO at Fort Eustis is the start of an agency expansion of the online ordering/curbside service tied to the ongoing deployment of its new business system. DeCA began its pilot program for CLICK2GO in 2013 at Fort Lee, Virginia, Offutt Air Force Base, Nebraska, and Travis Air Force Base, California. The pilot allowed DeCA to learn from the process to improve the program. These locations will continue to fulfill internet orders until June 1 when the contract for the pilot services expires.
Fort Lee, Offutt and Travis will eventually receive the new CLICK2GO program as the agency’s new business and checkout systems are installed in commissaries worldwide over the next four years. The commissary at Naval Air Station Oceana, Virginia, will be the next store to receive the online ordering/curbside pick-up program at a time to be determined. Not all stores will receive the service. A variety of factors, including sales and transactions, existing infrastructure and demographics, will determine if a commissary is suitable for CLICK2GO.
Willie Watkins, DeCA’s eBusiness chief, credited the pilot locations with giving the agency the lessons learned and performance data to eventually deploy the new CLICK2GO.
“In today’s busy world, convenience is key,” Watkins said. “We’re pleased to bring the convenience of this new CLICK2GO service to our Fort Eustis shoppers. Right now, products and prices display much like a sales flyer, but as the system becomes more robust it will feature more information shoppers find useful such as product ingredients.”
About DeCA: The Defense Commissary Agency operates a worldwide chain of commissaries providing groceries to military personnel, retirees and their families in a safe and secure shopping environment. Commissaries provide a military benefit, saving authorized patrons thousands of dollars annually on their purchases compared to similar products at commercial retailers. The discounted prices include a 5-percent surcharge, which covers the costs of building new commissaries and modernizing existing ones. A core military family support element, and a valued part of military pay and benefits, commissaries contribute to family readiness, enhance the quality of life for America’s military and their families, and help recruit and retain the best and brightest men and women to serve their country.
Stay Connected to Your Commissary Benefit
COMMISSARIES.COM: Visit www.commissaries.com to learn more about the Defense Commissary Agency: check out the latest news, find a store near you, see what's on sale, create a shopping list, learn of food and product recalls, scan employment opportunities, read frequently asked questions, submit a customer comment form online through DeCA's Your Action Line and more.
COMMISSARY CONNECTION E-NEWSLETTER: Stay connected with the latest news about your most valued benefit, Hot Links to additional savings, shopping sprees, contests, commissary promotions, events and more, go to www.commissaries.com/subscribe.cfm and subscribe to the Commissary Connection newsletter.
COMMISSARY CONNECTION BLOG: To see regular posts about topics of interest to commissary customers, including commissary news, human interest stories, shopping tips, videos and notifications about programs or events, go to http://commissaryconnection.dodlive.mil/. You can also subscribe to this forum by going to www.commissaries.com/subscribe.cfm.
FACEBOOK: Visit www.facebook.com/YourCommissary, DeCA’s Facebook page, where you can post comments and share news, photos and videos.
YOUTUBE: To see DeCA’s latest videos, visit www.youtube.com/DefenseCommissary.
TWITTER: To see DeCA’s latest “tweets,” visit www.twitter.com/YourCommissary.
PINTEREST: To see DeCA’s theme-based image collections, visit http://www.pinterest.com/YourCommissary.
FLICKR: To see DeCA’s latest photographs, visit http://www.flickr.com/photos/commissary/.
INSTAGRAM: To see DeCA’s latest photographs, visit https://www.instagram.com/YourCommissary/.
Note: See video on DeCA’s YouTube page related to the new CLICK2GO. Also see photos on the agency’s Flickr site.