1 00:00:00,000 --> 00:00:00,000 2 00:00:07,960 --> 00:00:10,060 I just say that our patients are the 3 00:00:10,069 --> 00:00:12,140 reason that we are here without the 4 00:00:12,149 --> 00:00:14,205 patients coming through the door and 5 00:00:14,205 --> 00:00:16,260 our doors would not remain open . So 6 00:00:16,260 --> 00:00:18,260 that's what we have to look at . Uh 7 00:00:18,260 --> 00:00:20,371 whatever patient issue , a compliment 8 00:00:20,371 --> 00:00:22,482 that they bring to us . And it is our 9 00:00:22,482 --> 00:00:24,538 job to be due diligence to make sure 10 00:00:24,538 --> 00:00:26,705 that we're giving our patient the best 11 00:00:26,705 --> 00:00:28,760 service possible patient satisfied . 12 00:00:28,760 --> 00:00:30,871 You keep coming back . You know , for 13 00:00:30,871 --> 00:00:33,205 our service is the most important thing . 14 00:00:33,205 --> 00:00:35,260 We are a caring facility and we take 15 00:00:35,260 --> 00:00:37,319 our beneficiaries experience very 16 00:00:37,330 --> 00:00:39,479 serious and we have a great team to 17 00:00:39,490 --> 00:00:41,990 ensure that that happens . There's 18 00:00:42,000 --> 00:00:44,240 several things that we do to engage our 19 00:00:44,250 --> 00:00:46,361 patients and gather their input . One 20 00:00:46,361 --> 00:00:48,194 that we have basically is called 21 00:00:48,194 --> 00:00:49,972 interactive uh customer service 22 00:00:49,972 --> 00:00:52,194 evaluation . And it allows our patients 23 00:00:52,194 --> 00:00:54,306 to give us a real time feedback on an 24 00:00:54,306 --> 00:00:56,528 appointment they had the day or the day 25 00:00:56,528 --> 00:00:56,439 before they're able to go into a portal 26 00:00:56,490 --> 00:00:58,546 and scan a QR code and give us their 27 00:00:58,546 --> 00:01:00,770 feedback . So that for the command team 28 00:01:00,779 --> 00:01:04,480 and the the clinic staff get the reply 29 00:01:04,489 --> 00:01:06,711 as to how the patients are feeling that 30 00:01:06,711 --> 00:01:06,459 we're doing it